At Gift Kartz, we are dedicated to delivering a seamless shopping experience. To uphold this commitment, we have established a clear and customer-centric return and refund policy:
5-Day Return Period
You have a generous 5-day window from the date of delivery to initiate a return. This extended timeframe provides you with ample opportunity to assess whether the product aligns with your expectations and needs.
Return Eligibility
To qualify for a return, the following criteria must be met:
Items must be returned in new, unused condition and in their original packaging, with all tags intact.
The product should not have been used, altered, or damaged by the customer.
Returns must include all original accessories and documentation.
Return Process
Here’s how our return process works:
To initiate a return, please contact us via email at support@giftkartz.com within the 5-day return window. Include your order number and the reason for your return in your email. Also include the Bank Account Details in which you want refund.
We only accept returns for damaged, defective, or missing products.
As part of the return process, we require a 360-degree unboxing video without any cuts or edits.
Refund Process
Upon receiving your return request, we will provide you with return authorization and detailed instructions on how to return the item.
After inspecting the returned item, we will process your refund within 2 business days.
Refunds will be issued to the bank account you have mailed us at the time of return.
Customer Responsibility
It is the customer’s responsibility to securely package the returned items to prevent damage during transit.
Cancellation Policy
If you need to cancel an order, we kindly request that you do so before the shipment of your order. To initiate the cancellation process, please log into your account and select the “cancel order” option corresponding to the order number you wish to cancel.
Questions and Assistance
If you have any questions or require assistance with your return, please feel free to contact us at support@giftkartz.com. Our dedicated customer support team is here to assist you.
We deeply appreciate your patronage and thank you for choosing Gift Kartz for your shopping needs. Your satisfaction is our top priority, and we are committed to ensuring your shopping experience is nothing short of exceptional.
